I'd be glad to work with you and fix the error-10003 code for both programs. The error message is encountered in QuickBooks Desktop and Online. I would suggest your customer service reps be required to sit on the other side of the computer, requesting assistance. I also ran the QB update, which did not solve the issue.Ĭlearly, this is an issue where an expert is needed, but I simply cannot bear to be passed from one expert to another, restate the problem a hundred times, get a cyclical order of links to try, wait in queues for hours, and then have chats time out and get connected-only to start over again. I attempted to link payment service to customer file, but get another error message. Clicking the Merchant services icon brings up an error message. In Desktop, an icon informs me “your request is awaiting approval”. When I investigate those, one brings error message 10003. When I review products and billing in my Intuit Account, I see two Desktop products. I did not know that the company was already established long ago.

I can't remember, but think I must have had to set up a company. I have also been told I do NOT have an online subscription. Through various 'chats' I have been told it's because I also have an online subscription, which needs to be cancelled. I started out simply wanting to send email invoices with a pay now option from desktop. An additional 4 hours today, to no avail. I highly doubt I will EVER use your customer support again. Is there anyway to get a REAL person on the phone, so the conversation ('chat') is not disconnected? This has been the worst experience I have ever had with customer support. Just as I was FINALLY able to have a support staff looking at my account and waiting for her response, the chat was ended again. You are in line.' I thought I would also try CALLING the support line, but got no live person. It appears that if there is a lag when there is nothing being typed by either the customer or the support staff, the chat gets ended, even when getting recurring 'Thanks for your patience. I was finally able to connect with a person to help after two hours in the queue this morning (after 2 attempts ending with 'It appears you have stepped away from your computer. I spent the better part of my workday in that.

I spent 6 hours yesterday in a variety of queues, being sent from one support staff to another.

Intuit mint customer service email